IT Support Specialist Jobs in Masqat, Oman – Karachi Jobs

  • Provide IT support across all company "MICO" locations
  • Provide proactive rather than reactive services
  • Comply with all established process and procedures
  • Serve as first point of contact for all IT issues through IT call center within define SLA.
  • Perform end users support for all IT related issues within a defined SLA
  • Prepare and deploy new computers, new mobile phones and install applications using the existing imaging and packaged applications processes
  • Provide virus monitoring, remediation, and OS/application patching support
  • Provide end users training
  • Capable of installing and commissioning print/scan devices on file and print servers per established process and procedures Perform preventative maintenance on all IT hardware to include printers, projectors, VTC, and phones
  • Maintain and control IT equipment inventories
  • Configure and maintain new hardware for end users
  • Ensure proper logging and tracking of user problems using the established IT ticketing systems
  • Maintain documentation for IT equipment, spares, and configurations
  • Participate in the 24/7 off-hours rotational emergency support while in the office shift
  • Provide 24/7 IT support for the MICO fields while on the rotational shift
  • Monitor all IT systems in the field for availability and health
  • Perform field infrastructure maintenance on regular basis
  • Track IT equipment warranty status

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