Avaya Aura/Communication Manager Engineer Jobs in Lahore, Pakistan – Karachi Jobs


The Avaya Aura/CM Engineer reports directly to the IT / Project Manager and is responsible for the day to day task related to call center issues & maintenance of switching, data communications, and peripheral equipment associated with the Avaya Aura Communication Manager product line.

  • Maintain On going Avaya SLA’s
  • Customers POC and Team Management
  • IP-Phones Configuration & Troubleshooting
  • Daily Customers sides issues responsibilities
  • Agents Login Issues
  • Call Center Reporting Issues
  • System Resources Issues
  • IVR changes depends on any announcements/packages
  • Hardware allocations/troubleshooting
  • PRI/CO Trunks issues
  • Agent’s campaign allocation
  • Call Center Reports Designing’s
  • Soft Phones configurations/installations
  • ARS Configuration
  • Add/Remove agents tasks
  • Maintain On going Avaya SLA’s
  • Customers POC and Team Management
  • IP-Phones Configuration & Troubleshooting
  • Daily Customers sides issues responsibilities
  • Agents Login Issues
  • Call Center Reporting Issues
  • System Resources Issues
  • IVR changes depends on any announcements/packages
  • Hardware allocations/troubleshooting
  • PRI/CO Trunks issues
  • Agent’s campaign allocation
  • Call Center Reports Designing’s
  • Soft Phones configurations/installations
  • ARS Configuration
  • Add/Remove agents tasks
  • Maintain systems and their applications, to include any ancillary systems

  • Coordinating, installing, testing, and troubleshooting of transmission facilities (OC48, T3, T1 PRI, SIP and DS0).

    Ensuring quality customer service

Intresting candidate can email their resume at hr@aviratechnologies.com and mentioned the Job Title: Avaya Aura/Communication Manager Engineer in the subject line





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